Responsible Gambling Policy

Crasher is committed to endorsing Responsible Gambling, as well as promoting the awareness of problem gambling and improving prevention, intervention, and treatment. Our Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices. We believe it is our responsibility to you, our customers, to ensure that you enjoy your gambling experience on our site while remaining fully aware of the social and financial harms associated with problem gambling. In order to assist our players in gambling responsibly, we ensure that all our staff receive responsible gambling awareness. Please contact our Customer Support Team if you require further information or assistance.

Time-Out and Self-Exclusion

Crasher wishes to inform you that you may apply for temporary suspension or temporary or indefinite exclusion from participation in the Games.

On submission of the respective application for indefinite future exclusion, Crasher will close your Account. Crasher wishes to inform you that settlement shall be carried out in accordance with the Terms and Conditions. A new Account can be opened at your request, in accordance with the Terms and Conditions. Crasher urges and encourages you to seek help and support from an addiction treatment center operating in Mexico. While the Time-Out or the Self-Exclusion is in place, we will do our best to not send you any marketing material, although this may not prevent you from receiving any material which has already been dispatched. Please be aware that accounts closed due to reasons other than severe gambling problems may be reopened at any time upon customer request. If you wish to use this service or for more information, please contact us at [email protected], and one of our Representatives will be happy to assist you.

Do You Have a Problem?

If you are concerned that gambling has had a negative impact on your life or someone else's, then the following questions may help you find out.

Does gambling prevent you from attending work or college?

Do you gamble to pass time or to escape boredom?

Do you gamble alone for long periods of time?

Have others ever criticized you for your gambling?

Have you lost interest in family, friends, or hobbies due to gambling?

Have you ever lied to cover up the amount of money or time you spend gambling?

Have you lied, stolen, or borrowed in order to maintain betting habits?

Are you reluctant to spend ‘gambling money' on anything else?

Do you gamble until you lose all your money?

After losing, do you feel that you have to try and win back the losses as soon as possible?

If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?

Do arguments, frustrations, or disappointments make you want to gamble?

Does gambling make you depressed or even suicidal? The more questions that you answer 'yes' to, the more likely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organizations detailed below.

National Commission against Addictions http://www.juegosysorteos.gob.mx/es/Juegos_y_Sorteos/Estudios_Acerca_del_Tema.

National Center for the Prevention and Control of Addictions https://www.gob.mx/salud%7Cconadic/.

Center for Addiction Prevention and Care, UNAM Faculty of Psychology http://www.cepreaa.psicol.unam.mx/.

Directory of services for the Prevention and Care of Pathological Gambling in Mexico https://www.pronosticos.gob.mx/Documentos/JuegoResponsable/directorio.pdf.

In addition, all of our Customer Service personnel have received training on Responsible Gambling and will answer any questions you may have on this subject, making all relevant information available to help you deal with gambling problems. For more information on Responsible Gambling, you can contact us through our helpline.

Underage Gambling

It is illegal for anyone under the age of 18 to register with an account or to gamble on Crasher. Thus, we inform all visitors of our Website and applications that underage gambling is prohibited. Additionally, we verify the identity of all our clients. We explicitly and effectively prohibit persons under the age of 18 to register on our Website. We wish to remind parents that it is of great importance to educate their children with regard to the implications gambling might have. Minors should be aware that, if they wish to participate in the games at the time they reach adulthood, Responsible Gambling and retaining balance is crucial and that they may face severe consequences if they follow an irresponsible approach toward the games. In order to increase our commitment for Responsible Gambling, we have incorporated a logo that reminds you that only those over the age of 18 are allowed to participate in the Games on our Website. The mentioned logo will be present on our website at all times.

Filtering and Blocking Software

There are several third-party applications that you can use to monitor or restrict access to the Internet:

Net Nanny (www.netnanny.com): Parental control and filtering software that helps you control what can be viewed through your internet browser.

CYBERsitter (www.27labs.com/cs): Filtering software allowing parents to choose their own sites to block.

Betfilter (www.betfilter.com): Anti-gambling software which blocks access to gambling websites.

Gamblock (www.gamblock.com): Software which blocks access to gambling websites.