Privacy Policy

SINICH CO S. A. DE C. V.

What is the Privacy Policy?

Privacy Policy

The following statement reflects our policy regarding the collection, storage and use of personal information in the course of business.

In this policy:

(a) "we", "us", "our" or "Casino" is equivalent to SINICH CO S. A. DE C. V., with registration number. N-2023075732, which conducts its operations in Mexico by PRODUCCIONES MÓVILES S.A. DE C.V., holder of permit DGAJS/SCEVF/P-06/2005-TER in union of UNOCAPALI LA PAZ OPERADORA S.A. DE C.V. in accordance with offices DGJS/1580/2021 and DGJS/DCRCA/2917/2021.

We take our obligation to safeguard our customers’ personal data very seriously.

This Privacy Policy adheres to Our Terms of Use and should be read in conjunction with the Terms of Use.

By browsing this website, creating a user account for the purpose of placing bets or placing a bet with us from our web platform or applications, you agree to be bound by the terms of this Privacy Policy.

We regularly review our Privacy Policy and reserve the right, at our discretion, to change this policy at any time without any notice other than posting the modified Privacy Policy on Our web platform or applications. Modifications to our Privacy Policy will be effective immediately as soon as they are published on our web platform or applications. Your continued use of our services following the posting of a modified Privacy Policy will be deemed acceptance of such modifications.

It is your responsibility to always be up to date with the current Privacy Policy.

You should check this page regularly to be aware of any policy changes.

Personal information

Types of personal information we will collect and store We collect a variety of personal information in the course of our business.

The types of personal information that we may collect and retain include, but are not limited to:

personal information such as your name, date of birth, postal and residential addresses, gender, email and telephone numbers;

financial information;

copies of identification documents such as driving license, passport, birth certificate and/or utility bills;

preferences offered personally;

recordings of telephone conversations and activity on web pages and applications;

responses to contests, other promotions and surveys; and

Profession, occupation or place of work.

How we collect personal information

We collect personal information only based on legal and fair means.

We collect your personal information directly from you, unless it is incomprehensible or impracticable to do so. We may collect this information when you:

register an account with Us;

access or use our web platform or applications;

use our products and services;

participate in our competitions, sweepstakes and other promotions;

contact us directly by any means, whether SMS, MMS, instant message, email, social media platforms, postal mail and telephone;

leave comments on our website or application; and It may also be necessary to collect your personal information from third parties, including:

credit reporting agencies, law enforcement agencies and other government entities;

information verification providers;

Personal information may also be collected by cookies while you use our platform and applications. See Cookies below to learn more.

Why we collect, store, use and disclose personal information

We collect, store, use and disclose personal information for the following reasons:

to enable you to register as Our client;

to provide you with services;

in order to comply with our obligations to you in compliance with the Terms of Use and to ensure that you comply with your obligations in accordance with the Terms of Use;

to be able to communicate with you, including sending you information about our services;

for the planning, research, promotion and marketing of our services, including the conduct of competitions or promotions;

to create aggregate data about clients through demographic profiling and statistical analysis of our database in order to improve our services and/or achieve more efficient operation of our business;

to maintain a file of credit information about you and to carry out a credit assessment on you;

to establish your good faith;

for the investigation of suspicious or illegal, fraudulent or improper activities in connection with the use of our services; and

to perform our legal and statutory obligations, including our obligations in relation to identity verification and reporting in accordance with anti-money laundering, anti-terrorism and other applicable laws.

To whom personal information is disclosed

By registering with us and providing your personal information, you consent to us and other entities in our group of companies using your personal information. We share our’users' personal information with other entities in Our group of companies on a strictly controlled basis and we do not in any way sell personal information to other companies.

We may disclose your personal information to third parties as follows:

to a credit reporting agency;

to our contractors and third-party service providers related to the operations of our business and the provision of our services, including, but not limited to, associated data centers, web hosting providers, payment service providers, payment service providers, identification control, advertising agencies, mailing houses, printers, call centers, market research analysts, IT consultants, professional advisors and consultants;

to law enforcement agencies for the prevention of criminal activities;

to government and regulatory authorities and other organizations as required or authorized by law;

control bodies when such control bodies request information to protect and maintain the integrity of the services provided or when we consider that any betting or gaming activity is suspicious or unusual; and

to a successor entity in the event of a business transition, such as a merger, corporate reorganization, or to a purchaser of part or all of our assets.

If information is transferred to a third party, we will take appropriate steps to ensure that the information disclosed is protected by the third party under contractual agreements.

Security of personal information We will take appropriate measures to protect the personal information we collect and ensure that it is accurate, complete and up-to-date.

Your information is maintained on secure servers. We may also store personal information in telephone recordings and in hard copies or paper files.

Our employees, agents and contractors are required to maintain the confidentiality of all personal information.

You are responsible for ensuring the confidentiality of your username, password and account details. If you suspect that your data may no longer be confidential, you should notify us immediately and we may provide you with new details. You are responsible for the security and access of your own computer or device. You must always log out after each use of the web platform or application.

We understand the importance of security and the techniques necessary to protect information. We store all personal information we receive directly from you in a secure database located within our secure network, behind state-of-the-art active firewall software. Furthermore, we do not store or process payment card information. Our Services accept versions of SSL at least TLS 1.2, but primarily TLS 1.3 with 256-bit encryption. HTTP/2 and QUIC protocols are also supported.

Access and modification of personal information

We take reasonable steps to ensure that the personal data we collect about you is accurate, up-to-date and complete. We also take reasonable steps to ensure that the personal information we use or post is accurate, up-to-date, complete and relevant.

If we understand that your personal information needs to be corrected, we will take reasonable steps to amend it, this may include contacting you directly to ask you to provide more up-to-date information. You may request access to and modification of the personal information we hold about you. We will ask you to verify your identity and specify what information you are seeking.

You can also update or correct some of your personal information in “ the "My Aсcount" section of the website/apps.

Transfer of personal information abroad

There may be cases where we are required to send your personal information abroad or collect personal information from abroad, including:

where you have asked us to do it;

when we have subcontracted a business activity or function to a foreign supplier with whom we have a contractual agreement; either

to where we are required or authorized to do so in accordance with the law.

We may disclose your personal information to entities located outside your country of residence, including:

companies of Our group of companies; and

Localized external service providers.

Unsolicited personal information When we receive unsolicited personal information, we will determine whether or not the collection of such personal information would have been permitted if requested. If we believe that collection would not have been permissible under the law, we will destroy or delete that personal information to the extent possible.

Non-personal information

Like most websites and applications, we may aggregate non-personal information from your use of our websites and applications to help administer our websites and applications, monitor portal usage, and improve your user experience.

Once you have logged into your account, your IP address is tracked against your user ID for the purposes of preventing fraud, identifying suspicious activity in connection with the use of our products and services, and making an audit trail. We collect and store non-personal information that we collect through cookies, log files or web beacons to create a profile of our users. A profile is stored information we maintain about individual users that details their viewing preferences. This profile is used to personalize a user's visit to Our web platform and applications, and to target corresponding marketing promotions to users.

Сookies

Cookies are small pieces of data that a website uses through your browser, to provide an improved experience while you use or navigate a particular website/application or to remember your preferences or browsing history/activity (such as pages you have visited within a given page) on a particular page. We may use cookies in order to remember your preferences when you have visited our platform and the pages you like to visit on a regular basis, to ensure that you have access to the most up-to-date information that is relevant to you and your experience with us. We also use cookies for internal management purposes and to enable essential activity to ensure your account works correctly when accessing our services. We do not use these cookies to store information such as account details or transaction history. You can delete cookies by applying the Clear History function of your web browser. You can reset your browser to reject all cookies or to indicate when a cookie is being sent. However, some functions or services of websites and applications may not function correctly without cookies. Most web browsers offer the possibility of some control of cookies from the browser settings. However, it is important to remember that if you block cookies from Our Platform or Apps, there will be a number of features that may stop working and you will need to reset your preferences each time you log in.

Third party cookies

We may use third-party cookies to serve ads on our web platform or applications. These companies may place or recognize cookies, action tags and other technologies to measure the effectiveness of advertising.

We may use cookies for online remarketing.

Using cookies gives us the ability to inform, improve and serve ads based on someone's previous visits to our website/apps.

To specifically opt out of interest-based ad targeting click here and follow the instructions.

More information about cookies

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Complaints

If you have a complaint regarding the way we manage personal information, please contact our support at [email protected]